Privacy Policy
Last updated: January 1, 2025
Prestige Plumbing Services, Inc. ("Company," "we," "us," or "our") operates the website located at https://www.prestigeplumbingpros.com. This Privacy Policy describes how we collect, use, share, and protect information about you when you visit our website or contact us for services.
1. Information We Collect
Information You Provide Directly
When you fill out our contact form, request a quote, or call us, you may provide:
- Name and contact information (phone number, email address)
- Service address
- Description of your plumbing issue or service request
Information Collected Automatically
When you visit our website, we automatically collect standard server log data including your IP address, browser type, referring page, pages visited, and timestamps. We also use the following third-party services that collect data:
- Google Analytics 4 - website traffic analytics
- Google Search Console - search performance data
- Microsoft Clarity - heatmaps and session recordings (anonymized)
- Google Maps - embedded maps (subject to Google's privacy policy)
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Schedule and dispatch plumbing service
- Send service confirmations and follow-up communications
- Send review request text messages (only with your consent)
- Improve our website and services
- Comply with legal obligations
3. Text Message / SMS Communications
If you provide your mobile phone number and consent to receive text messages, we may send you service-related text messages including appointment confirmations and review requests. Message and data rates may apply. You may opt out at any time by replying STOP to any message. We use Twilio to process SMS communications.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers - such as our SMS provider (Twilio) and email service, who process data on our behalf
- Legal compliance - when required by law, court order, or governmental authority
- Business transfers - in connection with any merger, sale, or transfer of business assets
5. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know - the categories and specific pieces of personal information we collect about you
- Right to Delete - request deletion of personal information we have collected
- Right to Opt-Out - we do not sell personal information, so this right is not applicable
- Right to Non-Discrimination - we will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at info@prestigeplumbingpros.com or call (818) 688-1595. We will respond within 45 days.
6. Cookies
Our website uses cookies - small text files stored in your browser - to improve your experience and analyse site traffic. We use strictly necessary cookies (for sessions and form submissions), analytics cookies (Google Analytics 4 and Microsoft Clarity), and functionality cookies. We do not use advertising or remarketing cookies.
A cookie consent banner is displayed on your first visit. You may accept all cookies or limit them to essential cookies only. For a complete list of cookies, purposes, and durations, see our Cookie Policy.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access and disclosure. However, no internet transmission is 100% secure. We recommend not sending sensitive financial information via web forms.
8. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, Yelp, and social media platforms). We are not responsible for the privacy practices of those sites.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated date will be noted at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy questions or to exercise your rights:
Prestige Plumbing Services, Inc.Burbank, CA 91501
Phone: (818) 688-1595
Email: info@prestigeplumbingpros.com
License: #1020969
